Disappointing service

<p>On the 26th of April 2017 </p> <p>I called Telkom to upgrade my telephone/internet package to a promotion that telkom had. </p> <p>Operators were more than happy to upgrade the package. Modem & range extender have been delivered</p> <p> </p> <p>It has now been 30days exactly and my internet package or my line speed hasn't been upgraded yet. </p> <p>Been calling technical support almost everyday to follow up why my package hasn't been upgraded only to have been told over&over again by an operator that the account is still with the I.T department (pending) for I don't know what exact reason. </p> <p>Spoke to another operator, the operator had told me a message has been sent to I.T department and the package will be updated In 48hours. Still Nothing </p> <p> </p> <p>Made a phone call on the 24th May 2017</p> <p>Operator tells me account is in arrears, made payment to the account. Operator tells me my line speed and package will be updated immediately and still nothing. </p> <p>26th May will be exactly one month since I placed the order. </p> <p> </p> <p>Have been given a case number as well. </p> <p>Considering cancelling my Telkom account </p> <p>Includes : landline, ADSL & 2 Telkom mobile contracts </p> <p> </p> <p>Really disappointed with the service from Telkom over the past 30days.</p>