Disappointing service

<p>I purchased a dual SIM cell phone on contract from Telkom Centurion mall in 2016 as a gift for my mother. The primary SIM is a telkom contract SIM, however the area we live in has poor telkom signal therefore I was forced to use the secondary SIM with a different service provider. On Sunday the phone was ******. We contacted the call center to report this, suspend the line and block the phone. We unfortunately don't have the IMEI number and were advised that the consultant did not capture it at the store and they can't assist without it. We eventually managed to obtain it... After many calls to telkom and much frustration we were told that telkom can't assist and we need to contact the other service provider. I am truly and utterly disappointed. This is ridiculous as this is a telkom contract phone with a primary telkom SIM and I am being pushed from pillar to post. Stop passing the buck. We have personal information and documents on the phone and your lack of service is unacceptable!!!</p>