Disappointing service

<p>We have been having a problem with our landline at home and reported it to to Telkom on 2 Feb 2017. There's a constant buzzing in the line and it gets worse after rain. We received no feedback and followed up, we were told that it was being worked on but no one came to our house. Every time we followed up we were given a reference number and told they are working on it. 2 weeks ago a technician came to our house he went into the ceiling to check the line and also checked the junction box. After that the phone was not working at all, there is no dialing tone, a worse buzzing sound and a cross line, actually many cross lines and we can hear them clearly. We have complained and complained and called and emailed Telkom but all we are told is that it is being worked on. We have been unable to use our landline for weeks now but every month I am expected to pay for this line. This is unacceptable and the service from Telkom is very disappointing . </p>