Disappointing service

<p>Response from Telkom:</p> <p>"</p> <p>Thank you for making contact with us.</p> <p>Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.</p> <p>Your reference number is AI ********** .</p> <p>We apologize for any inconvenience caused.</p> <p>Regards,</p> <p>Busi</p> <p>Telkom Social Media Team"</p> <p> </p> <p>My query:</p> <p>"</p> <p>In January Telkom double debited my account, then apologised and reversed the amount a week later. February, Telkom "experienced another technical error" and this time didn't debit the account. Then sent a message to acknowledge the error and promised to debit the account on the 6th of March. On the 2nd of March Telkom suspends my account for non-payment. I called to understand this confusing messages then I'm told that my account wont be reinstated unless I make a payment and Telkom receives the proof of payment. I paid immediately even though it was not my fault, and explained to ********** and he promised that as soon as he got proof payment he would make sure that service is reinstated. He even called me at 11h34 to confirm that he got the proof of payment. but guess what I get home and nothing was done. Service is still suspended for non-payment. Even though I explained that i have to be incontact with my nanny as i have a small baby at home that I need to check on. Now they couldnt call or communicate with other methods as my wifi is also linked to the phone. But clearly telkom is not in control when it comes to accounts, but they are not willing to take any responsibility and shift all the blame to their customers. ********** ********** 92011"</p> <p> </p> <p>Current status: Telkom still hasnt resolved the matter. My service is still suspended</p> <p> </p> <p> </p>