Disappointing service

<p>I reported a fault with my mum's(pensioner) telephone about 4 weeks ago -Ref1018CRZ221116. I have been following up on the progress of the call on numerous occasions and every time I call I get a different story. I even requested for the call to be escalated and was told that someone will attend to it within 24hrs after it being escalated. NO JOY!! I called again last week and was given a new reference number - ********** 75 and was then told that they have ordered a new handset and are awaiting delivery...really...after no one even came out to see what was wrong and does Telkom not have handsets in stock...why do we have to wait if a new handset is required. we are now on to the 5th week....is this really acceptable....what is your turnaround time for call fault resolution??? Absolutely frustrated</p>