Disappointing Service.

I called in the Telkom call centre at @ 19:30 pm this evening, querying about my bill and the agent I spoke said I must she will check, after holding on for 22 minutes my call was cut and a voice over message I called outside the operating hours, how did she pick up the call and confirmed my identity only to drop my call at the end, I’m 😡 utterly disappointed of the service.