Disappointing Service

<p>i have been with Telkom for a number of years and have not experienced any service issues uptill i upgraded my Contract, my billing date as per the pay date i supp**** is on the 25th as i get paid on the 25th but guess what, they debited my account on the 2nd of August 7 days after my debit date? the debit bounced off and i called one of the consultants not sure on which date and i asked them to look into this and also i made an arrangement to go pay as i did not want to interrupt my normal service. </p> <p> </p> <p>he responded with an e-mail of the details and the amount due which was: </p> <p>ABSA BANKING DETAILS</p> <p>ACC NO: ********** 598</p> <p>BRANCH:632005</p> <p>REF NO: ********** ********** 55030</p> <p>Arrears:R1,312.25</p> <p>Total balance:R2011.25</p> <p> </p> <p>Surprisingly they debited on the 26th the full amount due which I dont have a probelmwith, however today is the 8th day since payment was made (see attached statement) and im still disconnected. i have spoken to 3 Telkom represenstatives and they all have given me false information, 1 Scelo Hlengwa who gave me the banking details and mentioned to me i would be sorted within 3 days once i make payment, 2 yesterday via a chat consultant with telkom who advised my line would be soeted out today, 3 i chatted to Tiisetso Lekgoathi who does not seem to know whats happening, she said 24-48hrs and she told me i had made a payment myself? (not debit as per statement), then she said it takes 3-7 working days. i need my line desparately however i wonder if i need Telkom?</p> <p> </p> <p>i regret upgrading an renewing my contract with Telkom. i wonder what the next 20 months or so will be like? hell maybe? </p> <p> </p> <p> </p>