DISAPPOINTING!!!!!! SALES PEOPLE SUCK!

I have had such wonderful service from Telkom until today! I opened up a contract and was advised because I already had a contract with Telkom this new contract needed to be sent to Head Office for approval. I waited three days for Telkom Somerset West to contact me informing me that the contract was approved and they would advise when I can collect the phone. I received a message from Ziyanda saying my phone was ready for collection. I arrived at the store 45 minutes later only to be told that the phone was given to someone else and they will give me an upgrade so I was okay with that only to be told that I now have to pay more for the phone monthly. I refused and told them I received the message my phone was here now the phone has just been handed to someone else now you expect me to pay for more an upgrade!? I spoke the manager of the store to be told that they do not reserve phones??? I did not reserve the phone I was told it was there??? I have the ****** message to prove it!!! They are so understanding of my frustration and I will just have to wait for another day or two while they source the phone from another branch??? I have tried telephoning the call centre WHAT A JOKE they keep putting me through to another department. I am so disappointed in Telkom. Your service sucks. Telkom does not try and resolve the matter just tell you I understand your frustration. Well take your understanding and shove it up your .....!!!!!