Disappointing response to reported fault

<p>Telkom doesn't employ competent consultants to do their repair work. When my internet stopped working, I was without internet and phone lines for over a month because they sent someone to attend to it, but the worker did not know how to connect the correct wires at the service box!!! He disconnected it and didn't know how to put it back in the right slot. This resulted in me being without internet and a landline for over a month, in which time I lost a lot of money because of Telkom's carelessness. Finally a competent guy came along and sorted it out simply by putting in the correct wires in the correct place. Now it has happened again. I have complained so many times that my landline is not working and as a result I don't have internet connectivity. Doesn't Telkom want to retain loyal customers??? It doesn't look like because there are many competitors who are advertising for our business and doing a good job of it, so it's tempting to look elsewhere when Telkom ignores our pleas for help repeatedly. We are wasting money on rentals and subscriptions while Telkom couldn't care less! </p>