Disappointing on how a paying customer is treated

<p>I logged a call for a fault on my landline and wifi on Monday 25 July 2016, no communication was sent to say that the problem could not be fixed remotely. I called tech support this morning – and the consultant mentioned to be that a tech representative will only be able to come out within 2 weeks.</p> <p>I then asked to speak to a supervisor, I had to go through 5 consultants before I actually spoke to a supervisor, and with each consultant I had to explain the same story. The service delivered to me this morning was unacceptable I was on hold for close to an hour before being pushed from consultant to consultant.</p> <p>And up to know no one has bothered to call me back after my details was dropped.</p> <p>It’s a true shame.</p> <p> </p>