DISAPPOINTING NETWORK SERVICE & CUSTOMER CARE !

A while back my family and excitedly invested in your fibre network thinking it would be something spectacular and would make a great difference to our ability to work and communicate. However, ever since this so called super speed internet has been installed it has been nothing but a disappointment. From day one our WiFi has been giving us problems and despite our continuous efforts to contact the customer care line we’ve never been able to get through. I think it is absurd for one to have to wait over 20 minutes for a call to be answered and our problem seen to. We have even changed our modem & boosters multiple times, connected and disconnected it, turned off our wireless connection and used a cable from the modem to our laptop in order to try and attain efficient WiFi and yet it still failed to work thus proving that our modem and boosters aren’t the problem but rather the WiFi network itself. This problem is not only causing social communication problems but is also infringing on our ability to do work. I am an online student and I study distance learning, this means that without the internet I’m unable to do my work. Our WiFi is so horrific that it fails to load a google page. I think that as a network service provider it is your duty to ensure that the service you are providing is been done in a proper way especially considering the price clients are paying for this ‘ top notch ‘ service.

Kindly contact my family and I to try and resolve this issue as if it continues we are going to be forced to change service providers due to the lack of customer service and the constant problem with the WiFi network.