Disappointing lack of service

Disappointing non existent service. My landline was reported to telkom as not working on 7th March 2018. I received an sms acknowledging receipt of the report with a reference number. I have phone since then to report our ADSL not working that the line just drops and is not reliable. It was reset but still useless. I was informed I cant report that seperately and that it would be noted on the original report. I requested an update and was informed that a technician has not even been assigned to look at the original problem. Please I would like to know when will this issue be resolved and will I be credited for the time that the line has not been working?