Disappointing lack of communication

On the morning of 21st of September 2024 I placed a number of calls to Telkom sales on 10213 to place an order for the new iPhone 16 pro, the consultants had no idea about it even though it was plastered all over the Telkom website, eventually after a couple of hours I was able to place an online order with Telkom for two iPhone 16 pro’s., I received a call back and proceeded to place my order. Ever since then I have called Telkom orders every single day to ascertain the status of said order, each time having to navigate a maze before being informed that there was no stock, I did this daily. Eventually I was told by an agent that stock had arrived and went out to the people that placed early orders, I was probably the first to have my order placed and nothing. The consultant also informed me that the call back that I received was from a Telkom partner hence why it was so difficult to find my order each time and offered to place a new order with her which I did on the 14th of October. I have called every single day since the 14th of October and still no stock, whilst the fact that they don’t have stock is completely understandable, its ridiculous that having spent close to if not more than R160 000 on this network since the inception of my very first contract with them, I wasn’t amongst those who received their order first even though I was most certainly one of the very very first to have placed my order, the lack of communication, the lack of any insight into when stock would arrive is very disappointing.