Disappointing, ***********, backwards from 3 years ago

I signed up for a Telkom mobile data SIM deal. Before I got it, I checked on their website's coverage map that I have coverage at both work and home. The assistant in the store did the same.

It turns out that now that I have the SIM, there is no coverage at work, and almost no coverage at home.

I would think that the coverage where I work would be priority since there are around 15000 people working within a 200m radius of where I work with a convention centre 100m away.

Since I have signed up to this new deal, Telkom has virtually non-existant support. I cannot lot a fault on their website because their site has a technical error. Their call centre doesn't answer. Their chat helpline assistants are ***********.

I previously had an 8ta data SIM with similar problems at home and Telkom sorted it out very quickly by adjusting the antenna down the road.

They have clearly gone backwards from where they were 3 years ago.

The SIM is essentially useless unless I am NOT at work and NOT at home - which are the 2 places where I spend 90% of my time.