Disappointing Experience with Telkom's Customer Service and Delivery

I'm extremely dissatisfied with Telkom's service and customer care experience. In February, I signed up for a new contract and was approved, but I never received my device. Despite numerous attempts to resolve the issue, I've been debited for a service I haven't received.

The case management process has been frustrating, with cases being closed without resolution or proper communication. I've been told that cases were closed due to inability to reach me, yet there's no proof of attempted contact. The most recent case (***2) was closed because the agent allegedly didn't attach a credit memo, but the email I received did have attachments.

To make matters worse, my sister was debited twice for a query, and Telkom's response was that it's normal practice. The customer service team has been unhelpful, with one representative insisting on speaking only in English, despite me being in a country where multiple languages are spoken.

*Key Issues:*

- *Poor Delivery Experience:* Failure to deliver devices despite contract approval - *Inefficient Case Management:* Cases closed without resolution or proper communication - *Unhelpful Customer Service:* Insistence on speaking only in English, lack of empathy, and unhelpful responses.