Disappointing Experience with Telkom Insurance

I'm extremely dissatisfied with Telkom Insurance's service. I sent my iPhone 13 for repair on December 20th, 2024, and it's now January 31st, 2025 - over a month later - with no updates or return of my device.

The lack of communication and inconsistent responses from their customer service team have been frustrating. Each time I call, I receive a different story, leaving me with more questions than answers.

Due to the prolonged delay, I've had to report my phone as lost. To make matters worse, my phone had a minor fault, which shouldn't have taken this long to repair.

I strongly advise against taking out insurance with Telkom. Their service has been unreliable, and their communication has been poor. I hope others can learn from my experience and explore alternative insurance options.