"Disappointing Customer Service Experience with Telkom"

I'm deeply dissatisfied with Telkom's customer service and their call center staff. On April 7, 2024, my services were inexplicably blocked by Telkom. Upon contacting their call center for clarification, I was informed that it appeared to be a technical glitch and assured it would be resolved within 5 to 24 hours. However, even after the 24-hour period elapsed, the issue remained unresolved. Throughout the rest of April, I spent numerous hours on the phone with Telkom, receiving the same reassurances from each agent. Despite requesting to speak with a supervisor multiple times, I was met with excuses such as them working remotely, being on lunch break, or engaged in another call. Remarkably, each of the five times I requested a supervisor, I was given one of these excuses. Additionally, I was provided with a supervisor's direct email address, only to receive no response whatsoever. When I attempted to lodge a complaint via the Telkom email address provided, I received the same canned response promising resolution within 5 to 24 hours. It has now been 1 month and 3 days since my account was blocked, with 20 phone calls and numerous emails to both the supervisor and the call center agent named Samantha, yet Telkom has made no progress in providing an explanation or resolving the matter. While I have been a satisfied Telkom customer for the past 6 years, this experience has caused me to question whether I should continue with them when it comes time to renew my contract.