Disappointing customer service

i would like to place on record that i have never had a issue with Telkom until now and i hope they can assist me.I make sure there are enough funds in my acc for the debit order every month and i have never missed a payment.My debit order was returned and when i called in to make payment arrangements i was told they would email me the bank details, nothing came.A few days later after getting a termination of services sms i called in and it was discovered that the email address they had on their system was wrong all along.My Jan bill was more than what was available in my acc of which i was prepared to pay in had i received my monthly statement and known. I asked being in the middle of the month and considering that i never received my statement if they can allow me pay the full amount at the end of this month i was told to hang on for a team leader to make payment arrangements and i was cut off.No one bothered calling me back to work something out and that was 3 days ago :-(.Can someone please help me !!!!<br> I have been a loyal customer and i need my cell for work.I have 2 contract with you and sing Telkom's praises daily. Please can you investigate this issue and help