Disappointing Contact Application Service

Telkom really needs to up their game, I app**** for a contract on Saturday(08/05/2021) at Telkom Mall@Reds and I was told that everything should be fine by Wednesday(12/05/2021) till today the application is apparently still in credit check, i mean seriously how does it take over 5 days to do a credit check? and not constantly updating the client to manage expectations is also a problem.

If I don't get a response by end of business today, I'm just going to go ahead and cancel the application because if pre-sale i have to jump through hoops to get the contract then post-sale will probably be worse