Disappointing but not surprised

Dear Telkom!

I am absolutely disgusted by the "service" I have received from you.

You cut my line WITHOUT any notification after YOU failed to debit my account!

Your contact center is beyond ***********! Every department gives me a different amount dued as well as different information.

They refuse to provide me with my own log ins WHICH was spelt wrong in the first place and Im not allowed to change.

So anyway I made a excess payment as no one there is able to read amounts! I call back 30min later and my payment is still not reflecting even though I paid cash with an easy pay number.

JENNIFER talks to me like Im an idiot and everything i ask her she replies with " I dont know" , do your people even go for training?

I ask for an email address to send proof of payment and Im told that wont help because the system is automated and suspension will be lifted when it reflects, I then ask how long does it take to reflect JENNIFER (who by the way sounds like she was taking a nap and woken by my call) tells me it use to be 48 hours but not anymore! It will reflect when it relfects! i asked to speak to a manager that also didnt happen!

I asked why i wasnt notified and she " doesnt know" and goes on to make me feel like Im the one who knows nothing.

i work from home, my daughter is home schooled, I have smart TV's. You have literally put my life to a stop and no one can tell me when it will be fixed!!!!!!!!!

Needless to say I am now looking at quotes from other providers!