Disappointing-BAD

I have not been able to send nor receive sms since last week and on Monday I called in and I have not been assist or my case has not been attended to.

Im told to wait 2 more days as they do not know what is the problem.

I work with my phone so now not being able to send nor receive sms is really frustrating and not getting assisted.

I called in was transferred to Patrick-Manager from Mobil department and says he can not assist and asked to get details for the tech team and said they do not take calls so who will help me with my problem,i can not go an extra days without my sms not working.