Disappointing and poor customer

Really disappointed with telkom. My contract is due for an upgrade. I went into the Mall of Africa branch in Jan only to be told the cellphone is available, however the watch that is part of the deal is out of stock. They aren't able to process the request as both items need to be in stock. The same product was advertised in Feb, we went back to the branch only to be told that the deal is no longer available. We showed the consultant the deal on the website but she was adamant it wasn't. Called telkom sales last week and the consultant said the deal is still valid, however there is no stock, I should call back on Mon. After waiting for over 30 minutes on the phone today for a consultant, I was advised new stock only comes in on the 1st of each month, therefore I need to wait for March. Why is the item being advertised if there is no stock, why is the feedback inconsistent?