Disappointed with telkom service

Hi am so disappointed and so frustrated with Telkom, I have upgraded my Fibre and it seemed to be the worst decision I have ever made. For three days now I have been fighting, because I lose connection and with loadsheding I am required to sign in for internet connection. I called today to ask why and I get told the only way to prevent this is to switch off my wifi before loadsheding. Really!!! I request a cancelation because of no assistance and then I get told about a 12 month contract for something I have for 3 days that I couldn't even use. I need this resolved as soon as possible. I have spent so much time and money on calls to have this resolved and still no joy.