Disappointed with Telkom at Blue Route Mall

I would like to share a disappointing experience I had when purchasing a Samsung A36 phone. After a long day of walking around in the shops looking for a good Black Friday deal, I eventually entered the Telkom store where the salesperson approached me. After informing him of what I was interested in, he informed me of the promotion of that particular phone - which was that I would receive free gifts of a pair of earpods and a watch.

Excitedly, I bought the phone at a cash price, thereafter he even assisted me to claim the free gifts in the Samsung Members app where I received a reference number only for it to be rejected 4 days later. Let me explain why, I found myself again at the Telkom store looking for an explanation on why my claim was rejected after being promised I would receive it. It turns out, the salesperson failed to inform me that the promotion was only available to those taking out a contract out on that particular phone. What an outrage! The salesperson was aware that I was paying for the phone at a cash price beforehand but still did not communicate properly about the promotion, he was rather quite adamant that I was going to receive the gifts.

The Samsung representative who was at the store explained to me that there is nothing she can do for me because the phone was bought at a cash price. It's upsetting that I worked hard to save up to buy a phone, only to be ****med like this where the salesperson was clearly more focused on reaching his target for the day than caring about the customer. In future, Samsung should train the staff at the Telkom store more effectively regarding promotions so that there is no misinformation and miscommunication to avoid such things from occurring.