Disappointed with Telkom

I am flabbergasted by the service I am receiving from Telkom. Telkom offers you cellphone insurance called Telkom Insurance while in store when you get a contract with them, and they make you open the insurance in store. Now that I have to claim they say I can’t claim in store? They gave me the phone numbers of some company they call finrite and they told me they are the ones who take claims and that they have nothing to do with that insurance or the claiming process (which is ironic because they are the ones who helped me open the contract with that insurance company).

Needless to say that finrite company does not having working phone lines and my attempts to contact them via email have fallen on flat ears. I went to 3 Telkom stores, Sandton, Rosebank and Alberton and they all told me they cannot help me.

After sending a complaint via email, I get an email for a lady asking for all my documents and a R1000 excess fee (which was not explained when I took the contract with them). I anyway paid the excess fee and I am still waiting with no response and it’s a month know. No new phone. No contact.

This is dishonest business practice on Telkom’s side and I will be laying a complaint with the Ombudsman.