Disappointed with Telkom 🙁

Telkom my worst nightmare last year i port my vodacom number to telkom LTE business it was fine and enjoying their data usage with affordable products. But this year Telkom had network problems which was affected Nationally, for the past six months i am reporting problems with my LTE with no coverage but no help , when i log a call with call center i ask them please transfer me to their technical team so that i can explain what is happening , but they will say no we can’t our technician will call you even this day I haven’t received a call from Telkom. All my calls that I have logged they ended being closed reason we try calling you but we couldn’t reach you. But no one calls i gave them 2 alternatives numbers but still calls are closed no help , even reach out to their page on facebook our chat seems promising but no help , i have screenshots of all called logged and call log , i even walked to the store at Thavhani mall Thohoyoyandou they told me they don’t deal with technical issues they can’t help, what a disappointing response the were time i will walk to the store every day but no help for weeks this was August a whole month with no network , every months since then i have network problems on Friday I logged another call 15/11/2024 time 15:22 case nu: ***7 still no help all i get is sms saying the same thing over and over again it starting to sounds like a broken CD . I know i will get same response all the time. What hurts me the most is that i pay my account in advance every month. This is a business account i took this contract so that I should be able to send and receive work emails or browse internet for work purpose. Now my business is stuck because of this problem. Dear telkom I want my refund i am paying for something i am not using.