Disappointed with TELKOM!!!!!!!!!!!!

<p>I am extremely frustrated and disappointed in Telkom. Here I thought that their service had improved from many years ago, but unfortunately its still the same.</p> <p> </p> <p>I signed a contract, WiFi LTE 50gig for R699/month on the 21 December 2016 with Telkom who had a stand outside Douglasdale Pick n Pay. On the 3 January I was billed with a 100gig contract which is double the price of the 50gig contract. I contacted the person Walter who signed me up for the contract and sent him a copy of my bill to show that it’s was incorrect. From the 3rd to the 13th I got messages that my problem had been sorted, but went into the Telkom app on my phone and could see it hadn’t been sorted. I went to the Telkom shop at Northgate on the 14 Jan to complain to which the lady told me no case had been logged on my number. She logged a case “ ********** 8” uploaded my contract with the case and said it would be done in 72 business working hours. After numerous calls to Telkoms call centre to follow up they said it was being attended to. As I knew my debit order will run the 5 Feb for this double bill <strong>I can’t afford</strong> and which is *******ly incorrect for Telkom to debit my account as I have only allowed for a R699 debit order to run on my account.</p> <p>I went into a Telkom shop at Clearwater on 29 Jan where they looked into my case and said it was being attended to. Told them my concerns about the debit order where she said that she’d escalate a query to the accounts and they would contact me Monday 30 January.</p> <p>Today the 3 Feb I still had heard nothing. Contacted the call centre. Apparently they are still working on my case??? As for my debit order that will run on the 5 Feb it will be going off and they can’t stop it.<strong> I will go to my bank and stop this debit order.</strong></p> <p>I have now been told it will take 72 business working hours to follow up on my call today???</p> <p>Really will this ever be sorted – UNREAL!!!!!</p>