Disappointed with misleading and unprofessional service

So I went online as an existing customer to order another telkom service. I ordered fiber uncapped and while in process with my application telepathically I was told that there is fiber in my area. Totally excited it was short lived when the technician arrived at my residence only to inform me that there is no fiber at my residence. My excitement was shattered instantly and faith in telkom gone. I specifically told the sales agent to check the building name when she did the search and availability for fiber. She said she did and there was fiber. The router was even sent via courier with Courier It and I was tracking it. To date no one from telkom called me to apologize for the mess and disappointment that was coursed and now I’m left with a much more expensive option to choose from being LTE. This is not fair because like I said I am an existing client and have the LTE uncapped day package. Now I have to go with the full day package which is going to cost me R849. Why does the client being me have to be subjected to such unprofessional service and I am a loyal customer. I expect better from telkom and I’m waiting for a response with a compromise that’s satisfactory.

Sincerely

Chantal Schubert Africa Mobile: ***