Disappointed, to the extreme factor

Dismal does not even describe on my frustration. Struggling in closing the WIFI I had, then eventually getting that dome, the gentlemen that phoned me to finalize the cancelation perfect service but to my very disappointed realization again you cant rely on any human factor in this country. Account closed, not able to see it on the app anymore, but still debiting my banking account which resulted in me paying for fees that is not needed if all was cancelled as explained to me on the phone. Telkom doesn't have any kind of line to support with frustration, the shop you walk into is not able to assist, what a terrible idea in taking it up with Telkom in the first place.

*** of my cancelation on nr *** but the debit order is not cancelled.