Disappointed Telkom user

No business lines since 31st March. We cancelled specific account number and lines but Telkom proceeded to cancel all our lines. We've been told because they cancelled them we will be issued with new sim cards which will take a further 5 days to deliver. I have pulled all strings to fast track the process but to no avail as Telkom wont take responsibility. Emailing and dealing with the call center is a nightmare. We are in the medical field and deal with patients and medicines all day but still no sense of urgency on their part. It seems if you are in the system you have to ride it out not matter what the urgency even if your accounts are paid up to date. Wake up Telkom and admit to your mistakes. Today is the 10th April and still no business lines.