Disappointed Telkom Customer

I am extremely disappointed in the service provided by Telkom. Despite several telephonic calls to 10210 and even emails to ********** informing them that there is an urgent need for my internet line to be working as my son is doing online modules, my requests have all fallen on deaf ears. The problem began in February 2018 - I reported the line faulty on 09.02.18 and the problem was only resolved on 19.03.18. I received many excuses about there being a major problem. However, when the technician did visit my home, he simply cut a few wires and re-joined them and in a short space of time the problem was resolved. Again since the beginning of April my line is faulty again. I reported this on 2 April 2018 and to this day, despite escalations, nobody has had the decency of attending to the fault.