Disappointed service in Telkom

I have been a loyal customer of Telkom for more than 40 years. My landline (pay as you go) was blocked. I forgot to pay the anual fee. I phoned on the 24th November and the operator took the voucher numbers for R200 and told me that it would be loaded, but told me I was still short. It was something like R12. I bought another voucher for R100. phoned that through on the 26 November and was told that it would be loaded on my account. I phoned again the 3rd of December to be told that the R100 of the 26th was loaded but never the R200 of the 25th. I went to Telkom in the Corkwood square on the 3rd and they could only see the R100 that was loaded. They told me that they could not help me. So my R200 was not loaded on my phone and ****** by an employee of Telkom, but Tellom can do nothing about it. Regards Awaiting feedback Ria Basson Cell number: ***