DISAPPOINTED SERVICE

I recently cancelled my contract with Telkom because of subscriptions (due to technical errors according to them, which is an issue for another day). Contract was cancelled in September and I was advised that there is only an amount of R184.58 due for 25 October 2025. I informed them that they should not debit the account (contract was in my name but debiting from my sister's account) and I will make EFT payment on 20 October 2025 and was advised all in order. On the 25th of October I received an sms stating debit order was rejected so I phoned the call centre and was advised that the EFT payment was supposed to be send 10 days prior to debit order, hence I received that sms, but they did receive the payment but I might be charged a penalty fee due to late payment, which doesn't make sense as EFT was done before debit order date. I left it there as I was thought it was over and done seeing that the EFT payment did reflect on their side. This morning I again received an sms stating debit order was rejected. I then phone again and was advised that this is the later payment penalty charge. I asked the consultant to speak to her manager and was advised that she is unavailable in a meeting. I asked for any other superior and she refused to get someone who could assist. I am so disappointed in Telkom as I have been a loyal client with them for more then 10 years and never skipped any debit orders during this period and they are treating me now as a villain.