Disappointed, outraged and disgust by the useless services at Telkom Mobile their accounts department is utterly nonsense.

I purchased a contract with Telkom back in 2014; the contract was for a Sony Xperia device, which completed in December 2016. I then upgraded to a Samsung S7 edge and got a Wi-Fi router on the same contract (as that was the promotion at the time), The agreement which was sold to me was, I pay an amount of R 299.99 for a 10 gig bundle and this amount will be combined with my original contract. My account has been debited since January 2017, with my device monthly amount as well as my router amount (or so I thought), It turns out the consultant made a mistake and linked the Wi-Fi router to another mobile device account (which was not mine) and then later that account was linked to my account. In other words, another person’s financial information are now under my account.

I found this out because I received text messages saying my account was suspended, however I knew that my account has been debited every month. Anyway, I paid the account for the device to be reconnected. The very next day my account was debited with an additional amount of R 1 500.00. After numerous attempts of getting hold of the correct person at Telkom, I found that the amount was for another device under a totally different persons’s name. This was somewhere in June. My wifi router has been suspended since before June, and I am receiving text messages and phone calls that I am handed over for an amount of R 9 000.00. When I explained the situation to the consultants I am told that there is nothing they can do about it I am handed over already (How can I be handed over for someone else’s account).

I walked into the actual Telkom store so many times and all I get out of it is the call has been logged as a ***** case, however I am receiving not status updates and in fact when I was there on Saturday the 7th of October 2017, the system shows that the last time someone worked on this case was back in August 2017. I have called the Telkom billing department again yesterday 9th of October 2017 demanded I speak to a senior person (management) and I was told that the person is in the process of working on an escalation.

I am extremely disappointed, outraged and disgust by the useless services at Telkom Mobile their accounts department is utterly nonsense, I have barley used the Wi-Fi router and on top of it my account is linked to another account. The worst mistake I ever made was choosing them as a service provider, Wow what a joke of service provider they are. I would not recommend anyone to make use of Telkom Mobile as a service provider. I still have not received someone calling me back advising of the matter. Which I think it is serious.