Disappointed Once Again

I have been a customer with Telkom for many years now and it shocks me how useless this company is when it comes to customer service. I personally have recently had a terrible experience with Telkom. On Thursday 25 January 2017 I discovered my Internet had been disconnected. I spent a few minutes restarting my router and fiddling with my cables just to find out that Telkom had suspended my Internet and telephone line. As you can imagine I was really annoyed to find out that they had gone and suspended my line without even contacting me or sending me an email or a message to inform me that when I had upgraded my contract that they didn't apply this on a debit order as it was before. What irritated me more about this whole situation is that I had to call in to find out why I'd been disconnected again no customer service whatsoever. I then made a payment on Thursday morning as soon as I got off the phone with a consultant from Telkom, I've now waited until Monday 29 just to find out it still hasn't been contacted even after calling in and having a Telkom consultant tell me that my payment had reflected already on Friday 26 January 2017. That means that I've gone the whole weekend without internet or a telephone line still to wake up on Monday 29 January 2017 to find they still haven't connected my line and internet and that I had to make contact to report this.