Disappointed once again

The line isn't ******. It's broken. All the cables are there,it must just be reconnected.

Good Morning, Apologies for the delay , unfortunately as per management the cable wont be replaced due to repeat theft. An agent will contact you to offer alternative solutions such as mobile LTE or FFLA coverage dependant. Your ref for this query is ********* thank you Yazied Telkom Social Media So that's the response I got. I then rep**** and said the cable wasn't ****** and they mailed me saying that it was. It's funny how the cable is ****** but all my neighbors phone lines work. It's funny how management decided to not replace the cable due to repeat theft but my line has never been ****** before. Telkom has promised to contact me more than 2 weeks ago and I'm still waiting. I spent my entire Monday trying to contact them but everytime I call they refer me to someone else who in turn does the same thing. I'm astonished that a major company like this will resort to childish tactics of shifting the blame. They say a technician was here but we never saw this person, neither did my neighbors. Why couldn't the technician notify us personally? Or is that too much to ask? I'm spending an unnecessary amount of money on data for 2 months now but I have no other choice because I use it for work. Absolutely nothing has been done since I first posted this thread. Nothing. I'm tired of Telkom's bull****. I'll probably only get a response a week from now, they'll promise some more ******* or offer/force me to take something more expensive, if I refuse they'll say they can't help and I'll sit without an internet connection for another 1 - 2 months or if I take the offer I'll still wait more than a week for something to happen. This is what a company that doesn't care about their customers looks like.