Disappointed- no fair play

<p>I have 2 accounts with Telkom and have been happy with Telkom until now. I called to change my debit date to the 20th was told it would be effective next month, and I asked for the banking details so I could make payment on the 20th myself. I made payment and now the debit order has ran, meaning I paid the account twice.</p> <p>I called Telkom and spoke to Lerato today, she advised me that debit orders were submitted on the 20th, it will take about +/-15 days for me to get my refund as they need to investigate, investigate what???.</p> <p>Why I was not advised of this when I asked for the banking details? I did make it clear of the financial planning I intended; now I have to wait for 14 days to get my money back? Is this fair play? Why can’t you just reverse the payment as you can see the account was already paid?</p> <p>I am very disappointed your service right now. I never heard such pathetic excuses in my life.</p> <p> </p> <p>I want this sorted, TODAY, my acc no is ********** 52</p>