NS
Nathan S

1 reviews | Active since Jun 2018

15 Jun 2018, 20:54

Disappointed Night Surfer change

I would really like to know what the criteria is to receive the 450GB Mo'nice night surfer offer. I use to subscribe to the LTE Smart Broadband 500GB for R50 offer before they stupidly decided to discontinue this service. Then, I qualified for the 450GB Mo'nice offer. I always ensured that for both bundles I always used half the data, at least. How shocked I was at the beginning of June when the offer expired, that I was offered a 5GB for R5 offer.

However, when I now try to select this offer I get the following message:

" Unable to provision, maximum Opt-Ins have been reached for the Opt-In period. (2 per CAMPAIGN). "

What does that even mean? I thought Telkom loved taking your money. I know it's just a R5 but I kept buying the data, as I'm a gamer and download games every month, Therefore, I heavily rely on night surfer data.

So to recap, please answer:,

1) Criteria for 450GB night surfer bundle. 2) Why can't I purchase your 5GB for R5 night surfer

All this has changed my faith in Telkom.

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Replies (1)
NS
Nathan S's update02 Aug 2018, 10:50
Reviewer Update
It is almost 2 months and this is the best Telkom could do. Good Day This response serves as confirmation that your query has been received. Please be assured our team has tasked this matter to our mobile division to follow up and advise. Please accept our apologies for the inconvenience caused. Regards Telkom Social Media Team Bronwyn