NL
Nomthandazo L

1 reviews | Active since Aug 2018

04 Aug 2018, 20:27

DISAPPOINTED LOYAL CUSTOMER!!!

I stay in Kempton Park. I use Telkom, I have been a loyal customer to Telkom and at every opportunity try to convince everyone I meet to port to Telkom. I REGRET IT !!!!!

For the past 2 months, I have been struggling soooo much with the network here, I even have a WiFi router from Telkom but I am just constantly struggling with the network. I do not understand what I pay for, at this point I honestly feel that one should somar port back to Vodacom. Perhaps it will work better because I can’t even go on google at certain times. It is frustrating.

Ok ?? then as a customer you try to call them to report the matter, tjeeeerrrrr they could put you on hold the whole day, it’s like they deliberately do not answer.

I am thoroughly disappointed ? because I have been using Telkom for a while and have never experienced this type of service. It is disheartening to say the least.

0
Replies (1)
Telkom
Telkom's reply10 Aug 2018, 11:35
Official

Good day Mrs.,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.

We apologise for any inconvenience caused.

Kind regards,
Igsaan

Telkom Social Media

Best regards,