Disappointed long service Telkom customer

I had a 2 year contract with Telkom, which ended in January 2020. I did not cancel at the time but decided to go month to month. I canceled on the 1st of June 2020, I was billed for June & July & i paid. I received a reference for my initial cancelation via an email & sms but to date no one has contacted me. I have tried calling Telkom, sent an email & posted on social media. Yesterday I get a response to say it will be canceled on the 30th of September 2020. Sorry but it does not take 3 months to attend to this & i will not pay for services that I did not use. I also got a response via social media at 21:44, a message I sent on the 17th August & they are asking for my ID & affected number, seriously at that time & those details on social media, how very professional? Furthermore you are debiting my account for 2 months, who gives you the right to do this? I also took a another contract in March & due to financial issues I cannot afford to have both contracts & have requested it to also be canceled. As I used this router I decided to pay for August 2020 but you have suspended my services. So please cancel both contracts with Telkom, I do not want to associate with a service provider that provides pathetic service, quick to debit your account & suspend services but can't attend to emails, calls or complaints.