1 reviews | Active since Sept 2018
Disappointed - Line suspended
Good Day I was on a 10mbps internet line and wanted to upgrade to 20mbps line speed. It was quite a struggle for Telkom to get me a good speed with the 20mbps line upgrade. I was getting about 12mbps. I was not happy and they eventually told me that my house was to far from the exchange, because you need to be a certain distance from exchange. So I told to to put me back on my original 10mbps line as I will wait till they install fibre. I was also told that I will have a reduction on my account because of this situation as a took that very long to resolve and my speed were at times very bad. I also have a debit order with them and they deduct every month according to my statement. But Yesterday 1 Oct 2019 I received a sms that my account will be suspended. I phoned them and were told I'm in arrears because I'm on a 20mbps line. This was quite a surprise as my line speed is still very poor most of the times. So guest what, this morning my line is suspended. But serious because of them not make the change back to my original line of 10mbps speed as requested and also knowing that a 20mbps line will not work because of distance. Can you please look into this as I'm very disappointed in treating me like this as a value customer. My land line nr is ***
I reported this is in October 2019. I received an sms that issue has been resolved and even that I have a credit with you. Just briefly,: I wanted to upgrade to a 20mbs uncapped package. After some months of struggling Telkom eventually discovered that I was to far from exchange and that the 20mbs will not work for me and must wait for fibre. I was told that they will put me back on 10mbs package. Still since Feb 2019 (i think), I still on a 20mbs line after numerous calls and even reporting in store, still not fixed. So Telkom is charging me ever since for a 20mbs line, that does not work because of the distance from exchange to my house. I received a sms that my a account will be suspended a few days ago and was suspended over the past weekend. I reported it on Monday 4 May and explained again everything to the consultant. He also opened a dispute case, nr ***8. Yesterday I received an sms that case nr ***8 has been resolved. Didn't received any correspondence but my case is resolved. This morning at 1:00am I received 2 identical sms that my account *** has been suspended. My account is currently suspended. Please I really need assistance to get my account up to date and corrected. My daughters are doing online school and is loosing out. My landline nr is ***. Please see report on Hello Peter, dated 2 Oct 2019 regarding this same oncern
I reported this is in October 2019. I received an sms that issue has been resolved and even that I have a credit with you. Just briefly,: I wanted to upgrade to a 20mbs uncapped package. After some months of struggling Telkom eventually discovered that I was to far from exchange and that the 20mbs will not work for me and must wait for fibre. I was told that they will put me back on 10mbs package. Still since Feb 2019 (i think), I still on a 20mbs line after numerous calls and even reporting in store, still not fixed. So Telkom is charging me ever since for a 20mbs line, that does not work because of the distance from exchange to my house. I received a sms that my a account will be suspended a few days ago and was suspended over the past weekend. I reported it on Monday 4 May and explained again everything to the consultant. He also opened a dispute case, nr ***8. Yesterday I received an sms that case nr ***8 has been resolved. Didn't received any correspondence but my case is resolved. This morning at 1:00am I received 2 identical sms that my account *** has been suspended. My account is currently suspended. Please I really need assistance to get my account up to date and corrected. My daughters are doing online school and is loosing out. My landline nr is ***. Please see report on Hello Peter, dated 2 Oct 2019 regarding this same oncern