Disappointed - Is this what we have come to.

I would just like to express my extreme disappointment with Telkom service. I have come to point where I am not even angry about the way I have been treated anymore. I am just so disappointed with the lack of pride in the way queries are dealt with. I have moved from one place to the other and have asked for my wifi to be moved. I have been calling for two weeks now and keep getting different explanations as to why they have not contacted me to install at my new residence. The first time I called I spoke to a pleasant lady who said that she would ask a technician to come to install urgently. On the 5th July I received an sms letting me know that they were experiencing a technical problem incident number ***0. I called the next week and they said they had sorted out the problem and would get a technician to contact me. I called last week and they could not locate my address to do the installation and now they would get someone to contact me by today. I called today and the agent informed me that the technician would most probably only go to the site today and I must follow up with them tomorrow to see when the techinician would contact me. I thought that while this was happening that I could use my data ****le. I called sales because the ****le isnt working, they said there was no problem on their side, everything was in order, I should call technical. I called technical and they told me that sales didnt know what they were talking about, I needed to do a sim swop. I went to do a sim swop on the 6th and it still didnt work. I called the call centre again and sales said I need to call technical again because they couldn't see if data was loaded, Technical said they cant load the data that sales should do it. The next day which was Thursday I called sales again and they said they would log a call with systems to check why the ****le isnt working but the fastest thing for me to do was to go to a store. I went to a Telkom store at Greenstone and the lady said they couldn't help me I would need to call the call centre to help me. A gentleman at the telkom store then looked at the sim and tried a few things on the system and then logged a call with systems because they couldn't help me. I said I was frustrated because it seems like no one knew what was happening. The lady at the store said yes, I think the staff turnaround at the call centre is too high because they always send unhappy customers to us and we cant help them. This is sad that they know what the problems are and no one cares to correct this. In the meantime I have received my bill for next month and if I miss the payment I assure you their call centre will work brilliantly when it comes to follow up on a late payment, then all their ducks will be a row. I am placing this complaint not with the expectation that Telkom will care or remedy the situation, I have lost hope it that. I just needed to be heard. I have NO FAITH IN TELKOM and cant wait for my contract to be over so that I can move on.