Disappointed in the service or lack their off

Since the start of November i requested assistance from Telkom to send a technician out to my address to assist with the Lte signal strength. No one has contacted me with an update i have not been able to work at all or received an income for the last month. I am tired of having the same conversation with your customer service agents as it goes nowhere. Businesses rely on their ISP so that they can conduct business. Telkom is not benefiting because i am not buying nor using data i am not benefiting because i am not earning an income. I understand you use a 3rd party company with your Lte technical issues, but you were quick to assist with our Adsl line even called us to schedule a date and time. We spend more than 4 times the amount on Lte compared to Adsl. If this can be resolved we can take out another contract. Or else we will go to Neotel and take out a contract and spend double and receive guaranteed service from a private company.