Disappointed in Telkom service.

My router has been suspended for the past 8 days and yet my account was debited for the January monthly fee? I then called on the 06-02-2018 to log a complaint as nothing was being done to rectify the problem, when i spoke to the agent on duty he assured me that the problem would be sorted out with-in the next 4 hours and two days later it is still not active...This is very disappointing especially knowing that payment was received by Telkom and no services was provided due to no-one noticing as the agent said! but yet when no payment is made they notice very promptly.

As a new Telkom client i am very disappointed.