Disappointed in Telkom

I bought LTE 10gb+10gb data yesterday and when I loaded it I received a successful message but my data did not load. Telkom call center staff is on lockdown and I don't know what to do anymore as I cannot get help from Telkom.

I am relying on my wifi to connect and do my work and submit my assignments and Telkom does this.

I must say after this lockdown I am definitely cancelling my contract