Disappointed in Telkom!

Dear Telkom Customer Service,

I hope this message finds you well. I am writing to express my deep disappointment and frustration regarding the handling of my contract cancellation request.

Last year, I approached your company with a request to cancel my contract. To my dismay, the representative I spoke to informed me that I needed to be in arrears before the cancellation could be processed. Consequently, I patiently waited for my account to be in arrears.

Upon contacting Telkom again and inquiring about the cancellation process, a different representative stated that I couldn't cancel my contract due to being in arrears. This contradictory information has caused great confusion and inconvenience.

Despite my repeated requests for call recordings to clarify this discrepancy, I have not received any response. Furthermore, my account is now blocked, and I am without any service.

I visited your store multiple times, requesting assistance and logging a case, but regrettably, no one has addressed my concerns or provided a resolution. This lack of communication and follow-up is not only frustrating but also reflects poorly on the level of customer service I expected from Telkom.

I urge you to investigate this matter promptly, provide the necessary call recordings, and take immediate action to resolve the cancellation issue and unblock my account. Your urgent attention to this matter is crucial to restoring my faith in Telkom's commitment to customer satisfaction.

I look forward to a swift and satisfactory resolution to this matter.

Sincerely,

Cecilia Basson ***