Disappointed in service

<p>Hi there, </p> <p>I am not one to complain much. However I would like to point out how dissatisfied I am with assistance from Telkom Eastgate Johannesburg branch and Sony. I purchased a contract for a Sony Z5 James Bond edition phone, which is water proof and three months later the phone has water damage. I went to Eastgate and the lady in charge of repairs was of no help did not even offer to take a look at the phone or take the phone in to be looked at. She insisted that we could not be helped and that we would be charged a consultation fee for nothing if we sent the phone in. She than continued to tell me very rudely that if I have a problem I should take it up with Sony. I am paying more than R1000 a month for a phone that I can no longer use and for being a loyal customer as this is my second contract I was offered no help what so ever. This is ridiculous surely a waterproof phone has a different policy to a normal phone as it's not suppose to get water damage. I would understand if it was just water resistant. I refuse to pay for something that I used for less than 3 months and is not upto standard. I will take this further if I am not assisted with my claim. </p>