Disappointed in lack of service - Telkom

I have been extremely disappointed with the lack of service I have received from Telkom regarding the cancellation of my account. To date, I have been trying to cancel my account for three months, with no success and no follow up from my emails. I have also been into a Telkom branch and was told that cancellations can only be accepted if I cancel via fax, which is completely unacceptable. <br> <br> I will not accept my details being handed over to anyone at this point and expect you to take my current situation further by seeing to the cancellation of my account, once this had been done, I will see to the funds.