Disappointed Financial Account Number ( *** ) & Billing Account Number ( *** )

<p>6 August my partner and I went to Telkom Store in Fourways to enquire about the data promotions they have as we were currently with Vodacom, my partner was the account holder and the invoice would read my name as I use this invoice to claim from my company for data usage. A Consultant by the name of Taurai Zari assisted us enquired with her colleague If we can do the same arrangement with vodacom can work and they said yes this is possible as one of their customers also did the same thing. Taurai also mentioned that they do pro-rata invoices which was a problem for me as I can only claim an ex amount per month and asked that she checks If the billing can split the invoice. 10 August I followed up again to check If she had logged the case on the 11/08/16 Case number: ********** 8 and she confirmed this from then I have not head from Taurai up until last week when I got annoyed to check why she is ignoring my mail 22/08 trying to follow up on this case she then responded and said she is waiting. Today we received an invoice with 2months nothing splitted and the invoice reading Lindokuhle my partners name not me. I called the callcentre of which I was told non of my requests are possible and my case was closed already 11/08/16 no one contacted me and no one can tell me why this is the case. I am so disappointed with Telkom a month later and want to find out ways to terminate this as I wouldn't have agreed to the contract had the correct information been communicated with us and some sort of proper customer service. I have also contacted the Store manager of which he said he would get back to me I am still waiting.</p>