Disappointed / Dissatisfied customer

I’m writing this review with great dissatisfaction and frustration towards Telkom ZA as a whole, the kind of service and the treatment I received is appalling to say the least.

I have been waiting for my phone since last Monday after I was notified that I should make a 30% deposit for the contract and as soon as the payment reflects on the system the phone will be issued to me. I made the payment at 12:55pm on Monday the 25th. Today is Friday of the second week of waiting and I still haven’t received anything, it seems like I won’t be receiving anything for the rest of this weekend too. It is now two weeks of receiving nothing but excuses from Telkom.

The worst part of it all is that I’m the one running after them, they are not giving me any updates at all not a even a single email. And every time I contact the consultant who assisted me at Telkom Vangate it’s the same old story of no stock and not knowing when the next stock is coming. Their customer service channels are useless, there’s no way to get through to them. Such incompetence from an establishment as huge as Telkom is shocking and unnaceptable. I am very very upset!

I cannot be expected to just wait until there’s stock and not receive any time frame as to when exactly can I expect the phone. I need specific dates and times. I feel that they are not prioritising me as their customer and they just don’t care. I have tried to email someone from their head office yesterday and he still hasn’t responded. I have tried to get them to contact me through their social media platforms I still haven’t heard from them.

I have waited for long enough, standard delivery time is 3-7 working days. I need Telkom to urgently take accountability and provide me with the phone I ordered even if it means looking for stock at another store and bringing it to Telkom Vangate. I’ve had enough!